[video] Steve Denning – The customer is the boss

“Globalization, deregulation, knowledge work and the internet have made the big changes. This is a new world that is emerging, and the customer is now at the center of the universe.” says Steve Denning on his keynote at the Scrum Gathering Rio 2016.

 

 

And here are some of the video transcripts:

“Globalization, deregulation, knowledge work and the internet have made the big changes… and the customer is now the boss. This is a different world…

The whole way of management cannot cope with the new world…

Whoever does not respond to this new world won´t be on it for very long…

This is a new world that is emerging.

The customer is now at the center of the universe…

It is a mindset.  It is not technology, it is not process, not a system, not a platform, not big data or a organization structure. This is a mindset, a different way to look at the new world…

The mindset is what really matter.

We are living on historically times, because after 20 years we have the very first agile article on Harvard business review magazine…

This is in fact a different way of running organizations…

Methodologies are not a radical change. It is mindset the radical alternative…”