“These two ideas are in total conflict: to optimize value to the customer and to the organization.” says Steve Denning on his keynote at the Scrum Gathering Rio 2016.

 

And here are some of the video transcripts:

“70% of all agile teams report tension between the way the team operates and the whole organization operates…

If you look at the agile scrum team: it is working to deliver value to the customer…

If you look at the way the organization are run: it has to maximize value to the stakeholders…

These two ideas are in total conflict: to optimize value to the customer and to the organization…

At some point you have to make the whole organization agile.”